Maidstone and Medway Counselling Service

Frequently Asked Questions

I would like to come in for a single session without further obligation to see if you can help me?

Sure, we understand. In fact research demonstrates that the quality of the relationship you have with your counsellor is vital for a successful outcome,so you should feel free to come in for a single session and decide.


Some counsellors offer free assessment sessions, do you?

No, counselling is unlikely to be of much benefit to you in a single session. In fact, assessment is an initial stage of the work. Counselling requires an emotional and financial investment and we try to be straightforward about that. Our therapists are trained, accredited and registered with the United Kingdom major regulatory bodies. Ensure that your therapist is registered.


How can I check the credentials of my therapist?

To begin with, see our website page 'Who are we' and thereafter you may like to check the main registers on the web. We have arranged the folowing links for your ease of use; to view the main registers visit click here for the British Association for Counselling (BACP) and see here for the United Kingdom Council for Psychotherapy (UKCP).


Do you offer concessions for low wage earners?

Yes, we have a limited number of concessionary places reflecting the ethos of the Community Support Centre which aims to provide services to the local community.


Is there an age limit?

There is no age limit, we work with adults at all stages of life and one therapist works with children. We work with anyone regardless of class, gender, race or sexuality.


Do your therapists subscribe to a code of ethics?

Yes, our practitioners are members of the main professional bodies, and subscribe to the British Association for Counselling code of ethics and as such as required, have the necessary professional insurance.


How often do I need to see a counsellor?

That depends on what your needs are. We see people once weekly for 50 minutes for varied lengths of time and as a rough guide, not usually less than four sessions.


Can you see me during the evening after my work?

Yes, many people prefer evening appointments, for example clients who commute or women with childcare responsibilities during the daytime.


How soon can you see me and how much do you charge?

As soon as you make contact with us by phone or e-mail we can arrange a time to meet. We charge £40.00 per session but have a number of concessionary places at the Centre available for persons on reduced or low incomes.

I have other questions?

That's understandable and we would be happy to talk further on Freephone 0800 756 6236 If we are not immediately available, leave a message and we will happily get back to you.

Call us on Freephone on 0800 756 626